FAQ

Everything you're wondering

Straight answers on trials, devices, payments, and setup. If yours isn't here, WhatsApp us — a real person replies in minutes.

Can I try it before a big match, and is there a guarantee?

Yes to both. Start a free trial over WhatsApp — no card needed — and run it through a real match on your own telly before you pay anything. Every plan then comes with a 7-day money-back guarantee: if ZoniSports isn't right for you in the first week, you get your money back. No contract to sign, nothing to cancel.

How many screens can watch at once?

Your plan sets how many screens stream at the same time, from one to four. You can install the app on as many devices as you like — the living-room TV, the bedroom set, a tablet, your mobile — and switch between them. If one of you is watching the football while someone else wants a film, a two-screen plan covers it. Ask us on WhatsApp and we'll suggest the right fit.

What broadband speed do I need for 4K football?

A steady 10 Mbps handles HD and 25 Mbps or more is comfortable for 4K. Most fibre packages from BT, Sky, Virgin Media, TalkTalk or Vodafone clear that easily. Stability matters more than the headline number: on a busy Saturday, a TV plugged into the router with an Ethernet cable beats a fast but crowded Wi-Fi signal every time.

Which sports are included?

Live sport is the heart of the service, with the biggest events in 4K: football from the Premier League, the EFL, the Scottish Premiership and European competitions, plus F1, boxing, UFC, cricket, rugby and darts. The Premium tier adds dedicated premium sports channels, Anti-Freeze™ technology for steadier streams, and Catch-Up to rewatch a match you missed.

How hard is the setup?

Not hard at all. Once you sign up we send your login by WhatsApp or email and walk you through installing the app on your smart TV, Firestick, Android box, Apple TV, iPhone or laptop. No engineer visit, no dish to fit. Most people are watching in about 10 minutes — and if kick-off is close, tell us and we'll prioritise you.

Which devices work?

Most screens you already own: Samsung and LG smart TVs, Amazon Firestick and Fire TV, Android TV and Android boxes, Apple TV, iPhone and iPad, Android phones and tablets, MAG boxes and Windows or Mac computers. Not sure about yours? Send us the make and model on WhatsApp and we'll confirm it works before you pay a penny.

How does the free trial work?

Message us on WhatsApp and we'll set up a trial login on your device the same day, with no payment details. Use it the way you actually would: put on a live match, check the picture on your biggest screen, flip through the sports channels. If it earns its place, we move you to a full plan right there in the chat.

How can I pay?

There are several payment options, and we'll walk you through them on WhatsApp when you're ready. Whichever you choose, nothing renews on its own: unlike a monthly direct debit, your plan never takes another payment without your say-so, so there's nothing to remember to cancel at the end of the season.

How quickly am I live after paying?

Usually within minutes. As soon as payment is confirmed we send your login by WhatsApp or email and stay in the chat until your first channel is playing. Most activations finish 10 to 15 minutes after payment — no engineer, no box to post, no waiting for the next working day.

Still have a question?

Skip the guesswork — reach us and get an answer from a real person, usually within minutes.